Frequently Asked Questions
Everything you need to know about your Gnoce jewelry experience.
What materials are Gnoce jewelry pieces made of?
Most of our jewelry is crafted from high-quality 925 sterling silver, which is nickel-free, lead-free, and hypoallergenic. We also use 18k gold plating and premium crystals to ensure lasting brilliance.
How long does shipping to Poland take?
Standard shipping typically takes 7-12 business days, while express shipping options can deliver your order within 3-5 business days after processing.
Can I return a personalized item?
Since personalized or custom-made items are uniquely crafted for you, they are generally non-returnable unless there is a manufacturing defect or quality issue.
Do Gnoce charms fit other major brand bracelets?
Yes, our charms are designed with a universal hole size that is compatible with most major brand charm bracelets, including Pandora and others.
What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options available at checkout.
How should I care for my jewelry?
To maintain the shine, avoid contact with harsh chemicals, perfumes, and water. We recommend wiping your jewelry with a soft polishing cloth and storing it in a dry, airtight box when not in use.